And we don’t hear anything. We were told to expect this to take a long time, but this is ridiculous.
My wife calls Total Air Care. They tell us they called on the 17th, two days after the last service call, and that the claim was denied. Every single phone line we have logs every call received and every one of them have voicemail… nobody called us. I have not previously mentioned that although I’ve specifically given them my cell as contact, they appear to choose at random one of the four numbers they have for our account when they call.
We’re told they’ll call us to explain why…