Hoping it’s not a train…
So, the nice person at American Home Shield called back today, as promised. Turns out the parts Total Air Care told me were on order twelve days ago, on 9/7, were not ordered until today. I didn’t ask if they were ordered before or after AHS spoke to Total Air Care (I’m betting on after). Supposedly, it’ll take two to three days for the parts to arrive and then Total Air Care will call to schedule installation.
The person helping me at AHS is going contact me again next week to verify Total Air Care has actually scheduled installation.