The 4th of Dec. when I get the email telling me my account is about to be terminated for late payment on a service call. Hmm, only service call I had was when this AC nonsense started back in June.
Thirty five minutes listening to the same twenty second long clip of classical music, so horribly over modulated and distorted it was painful to hear (I may never listen to that particular piece for the rest of my life).
Finally get a human, back on hold while the “look up my account”. They must be using mid-eighties vintage IBM PC’s for it to take this long. Ok, ten or fifteen minutes later I’m told that when somebody reopened the incomplete service call they’d repeatedly closed, even though the work hadn’t been done, they put it in as a new service call, triggering the service charge.
About which I was never informed. So, they can add charges to your account, but the system never sends any notification to the customer so they can pay it? Never got a warning, no payment reminder. Not a word, until today when their system decided it was ready to terminate my account because I didn’t pay that service fee. Who wrote that system?
It only took another ten minutes listening to very annoying, but thankfully low volume, undistorted, generic, instrumental background music (thank you for not ruing any more classics for me) until the nice lady filled out the form telling requesting the charge be removed from my account.
I’m withholding final judgement until I see if it actually gets fixed.
How does one stay in business when providing such wonderful service?