So, we’ve gotten to the first week of 2019, and I can finally lay to rest the American Home Shield service request that started last June.
Seems that any form of contact with AHS other than social media is useless. After getting two more bills telling me I owed them for an extra service call they never made, and getting no response from the person that had finally gotten the HVAC fixed, I went after them on Twitter and Facebook, and got responses on both within a couple of hours.
I was told the exact same thing, pretty much word for word (must have been reading the same script), about it being fixed and I’d see my account corrected online in a couple of days… but this time they actually did it!
So, fingers crossed, we’re actually done. System is working. And if I go back and look at the amount of time I’ve invested getting to this point, I would have come out way ahead had I worked those hours and paid for it myself.